I wish to make a complaint. How do I do this?

If you’d like to make a complaint about the Help with my visa! service, you can submit a complaint form. Please be as specific as you can when outlining your complaint and we’ll aim to respond to you within 72 business hours. You can find our full Complaints Policy on our Make a Complaint page.

If you’d like to make a complaint about any other part of the service you’ve received when applying for your visa or residency permit, please direct that complaint to the correct party to address your concerns. 

You can complaint to your immigration adviser directly, or if they’re part of a regulated body, you may also have the option to complain directly to the regulator or escalate a complaint to a regulatory if you’re unhappy with the response you received.

The contact details for all regulators our immigration advisers are covered by can be found on our Make a Complaint page.

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