When you use an immigration advisor or visa services company to prepare your visa application you expect a top quality visa service. After all, you’re entrusting them with a critical task that if done wrong could cost you hundreds or even thousands of pounds, plus weeks of your time you simply won’t get back.
We found that the issue of ‘trust’ was a major reason why visa applicants were hesitant to use an immigration advisor – despite the huge value they provide – and is why we’ve got a rigorous vetting process in place to ensure you always get a top quality visa service when using Help with my visa! that you can 100% trust.
Here’s what we do.
Before we list an immigration advisor or visa service firm on Help with my visa! they must pass up to three checks using independently verified information to ensure they provide a top quality visa service. These checks make sure the immigration advisor or visa services firm is legally permitted to provide the services they want to offer through Help with my visa, that they’re financially strong and still a ‘going concern’ and that they provide a high level of customer service.
Where an immigration advisor or visa services company provides regulated services we confirm directly with the regulator that they hold the necessary registrations.
For immigration advisors inside the UK providing services to UK visa applicants, this includes verifying the immigration advisor’s status with either the Office of the Immigration Services Commissioner (OISC) or the Solicitors Regulation Authority (SRA).
Companies providing visa services for Australia and Canada also have their accreditations verified with the competent regulator; the Office of the Migration Agents Registration Authority (OMARA) for Australia and the Immigration Consultants of Canada Regulatory Authority (ICCRA) for Canada.
This regulatory check ensures that the immigration advisor or visa services company is legally permitted to provide services to you within the jurisdiction in which they operate.
We only want to offer you immigration advice and visa services from financially strong companies that you can trust will be around for the long-term. This is especially important when your visa application may take several months to prepare – you want to know the company you’ve appointed will still be there when you’re ready to apply.
We’ve also discovered immigration advisors and visa services firms attempting to trade illegally – even regulated firms – where there’s a risk they could be forcibly closed down.
To prevent putting you in a position where you buy an immigration advice or visa service from an insolvent or ‘dormant’ firm, we run a business credit check on every company before agreeing to list them on Help with my visa!
This credit check is performed by the world-renowned credit expert Experian, with any companies that pose an unacceptable risk are refused a listing on Help with my visa!
Performing this credit check on each immigration advisor and visa services firm we work with means you can be confident their business is financially strong and operating within full compliance of the law.
Help with my visa! was created to provide a top quality visa service and put you at the heart of everything we do. To do this, we use independent quality scores from the likes of Trustpilot, Feefo, Google Business, etc. to validate the quality of each immigration advisor and visa services company we list.
Wherever possible, we like to use independent, verified feedback from actual customers. This gives the customer feedback scores the highest integrity possible as they can only come from real customers (we’re also using Trustpilot on Help with my visa! for independent customer service feedback).
If an immigration advisor or visa services firm has a customer service score of less than 4* out of 5 we may choose not to list them until their score improves.
This check ensures that we only offer you top quality visa services from immigration advice and visa services organisations that share similar commitments to customer service so you can be confident of receiving an excellent customer experience by using one of our partners.
But the vetting process doesn’t stop at onboarding. We also do two more things on an ongoing basis to ensure you receive a top quality visa service and that our immigration advisors and visa service companies continually comply with our expected service standards.
All three Onboarding Activities are re-done every three months to ensure the companies we work with continually meet regulatory requirements, are financially stable and are consistently providing a high level of customer service.
Where issues are raised – such as delisting from a regulator, the return of a ‘high risk’ credit check or a customer feedback score of less than 4* out of 5 – we start a dialogue with the company to see what we can do to help improve the situation.
If after another quarter the immigration advisor or visa services firm still doesn’t meet required quality standards, they will be given notice of their delisting from Help with my visa!
We want to be sure you always receive a top quality visa service from a reliable immigration advisor or visa service company, therefore we only work with companies that can consistently demonstrate these competencies.
Help with my visa! 100% money-back guarantee
Because we’re so confident that you’ll receive a top quality visa service from the immigration advisors and visa services companies we work with, we offer you a 100% money-back guarantee if something goes wrong with your visa application and it’s refused.
Now there are terms and conditions – such as you having to follow the precise instructions and advice given to you by the immigration advisor or visa services company – but we’re so confident that advice will result in you getting a visa that we’re willing to underwrite the cost of the services you buy through Help with my visa!
You’ll not get this guarantee anywhere else – including if you go with an immigration advisor or visa services company directly – as it’s only available when you book through Help with my visa!
To find out more about the top quality immigration advice and visa services on offer through Help with my visa! you should visit our Search for visas page. From here you can use the search function to find the right visa for you, or browse the list of visas by country, visa type, service provider location and service language.
And when you’re ready, you can book an appointment and securely pay for your immigration advice or visa service using a credit or debit card. You’ll get instant confirmation of your booking and you’ll receive an email from the immigration advisor or visa service company shortly afterwards confirming the contact details for your session.
If you’d like to keep in touch with us about the latest visa and travel-related developments, you can click ‘Download now’ below to join our mailing list. You’ll also receive a free copy of the ebook Your Ultimate 5-step Guide to Applying for a Visa, which contains expert guidance on how to prepare for and make a visa application for any country.
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