FAQ

If you have a question about Help with my visa! please look through the below FAQs to see if you can find your answer. We update this list frequently so do check back if you can’t find what you’re looking for right away.

Questions about Help with my visa!

Help with my visa! is a digital marketplace for immigration advice and visa services.

We connect people looking for help with their visa application and related services with vetted businesses who can help.

You can think of us as a kind of ‘Airbnb for visa services’. We don’t provide the services ourselves, but rather we let you search, compare, book and securely pay for services from our partners.

And you can do this 100% online using any device, giving you the ultimate in flexibility.

Help with my visa! is based in London, UK. We operate under the Help with my visa! brand, trading as a limited company called Souter Point Ltd. Souter Point is registered in Cheltenham, UK under company registration number 09871760.

Help with my visa! is run by Founder and CEO Gareth Richards. Gareth has more than 12 years of experience in the global visa and immigration industry, working with the likes of TLScontact, UK Visa and Immigration, Sopra Steria and more.

You can find out more about Gareth and his vision for Help with my visa! on our About Us page.

Making a visa application can be tough.

The official information published by government isn’t always easy to follow, and sometimes there may be more than one type of visa available to you.

As visas are expensive and time consuming to prepare, you need to get it right.

The best way to do this is to use an immigration advisor, but it’s essential you use one you know you can trust.

At Help with my visa! we’ve created a visa service comparison website to let you search for, compare, book and securely pay for immigration advice and visa services from a list of professionals.

We vet every company we list on Help with my visa! for their regulatory compliance, financial standing and excellent level of customer service, so you can be confident the advisor you choose will provide you with everything you need.

When you use Help with my visa! you can do all this this 100% online at any time of the day or night… and using any advice.

We make it as easy as possible for you to get the right help with your visa application, and that’s why our customers are happy to rate us 5* for service on Trustpilot.

This depends on the type of service you require, the type of visa you’re applying for and the number of people applying with you.

Prices range from GBP 25 + any applicable taxes for a 20-minute visa consultation up to GBP 1000+ for more complex full immigration advice services.

The prices you pay for services bought through Help with my visa! are set by our partners. You may also be charged a small service fee for using Help with my visa! and this will be made clear to you before you book and pay for your service.

As Help with my visa! is a private business, we do not offer any services free of charge.

Questions about visa services

That depends.

The best place to check is your local embassy or consulate website for the country you wish to travel to. You should b able to find out whether you need a visa or not.

Be sure to check your purpose of travel and the type of passport you intend to use, as sometimes you may need a visa, other times you may not.

They are similar, but ‘immigration advice’ is a regulated service, whereas ‘visa services’ are unregulated services.

The quality of service you receive is identical and our partners typically provide a combination of regulated and unregulated services using the same processes and standards.

Not all services are regulated, but some, such as UK visa services from inside the UK, and services for Australia and Canada visas, are regulated.

Different countries have different regulators.

In the UK, there are two regulators: the Office of the Immigration Services Commissioner (OISC) and the Solicitors Regulation Authority (SRA). For businesses providing immigration advice within the UK about UUK visas, they must be registered with one of these regulators otherwise they are breaking the law.

Other countries also have regulators, such as the Office of the Migration Agents Registration Authority (OMARA) in Australia and the Immigration Consultants of Canada Regulatory Council (ICCRC) for Canada.

We check the regulator registration of every partner we list on Help with my visa! and clearly display this on each service they offer for sale so you can be confident the company you’ve chosen has the correct credentials.

We can certainly take a look!

The best way to contact us in through our contact form. Just click the ‘? Help’ at the bottom of the page, send us a short message and we’ll get right back to you, usually by the end of the next business day.

We’ve launched new services within 24 hours following a request for assistance, and if we can help you we’ll do our best to set something up for you quickly.

This is entirely your choice.

We’d suggest you consider 5 things when making a decision:

  1. Do you 100% understand what you need to do to apply for a visa?
  2. Are there are consequences for you personally if you make a mistake and your visa is refused?
  3. Do you need to make a visa application quickly?
  4. Are you currently pressed for time?
  5. Would you rather spend your time doing something else figuring out how to apply for a visa?

If the answer is ‘yes’ to any of the above, they you should seriously consider using an immigration advisor.

You should always give yourself plenty of time to apply for a visa. We’d recommend you do two things:

  1. Check on your local embassy or consulate website for your destination how soon in advance you can apply for a visa (e.g. for Schengen visas you cannot apply earlier than 90 days before your intended date of departure; some UK visas the earliest you can apply is 6 months in advance)
  2. Check the average processing time or service standards (e.g. a Schengen visa is typically issued within 15 working days; a UK Visitor visa is typically issued within 15 calendar days but a UK Skilled Worker visa may take up to 10 weeks)

Questions about UK visas

Absolutely, this is one of our core services!

If you know the type of UK visa you want to apply for, you can book and pay for a full immigration advice service with one of our partners online.

If you’re unsure which type of UK visa you need – or have questions – you can book a visa consultation service to get all the answers you need. You can hen decide if you wish to use that immigration advisor for a full immigration advice service, or if you want to prepare your application yourself. There’s no obligation!

Yes we can!

Many of our partners offer ‘virtual advice services’ using a combination of telephone, video conference and email.

This is the same excellent level of service UK-based customers receive and you’re still covered by the regulatory obligations and standards as if you were inside the K.

Unfortunately that’s not something we do.

We do however offer a comprehensive online course that shows you step-by-step exactly how to land your Dream Job in the UK. The techniques taught in this course have been proven to repeatedly land skilled work in the UK, including getting interviews in the healthcare sector, a GBP 300k-a-year finance role at a global manufacturer and advisory work at a Top 3 global strategy consultancy.

If you’re serious about coming to the UK to work you should also check out these resources:

Questions about visas for other countries

Yes, we do!

We currently offer visa services for:

We also offer travel-related services for:

If you need a service you can’t find on our website, please send us a message and let us know. We’ll see what we can do for you.

The best way to get in touch is to click the ‘? Help’ button at the bottom of the page and send us a short note. We’ll reply as soon as we can, usually within 24 business hours.

Questions about payments and refunds

You pay for services online at the point of booking. We access all major credit and debit cards, as well as PayPal payments.

Absolutely, we use the latest secure payment technology to ensure your payment is secure.

All credit and debit card payments are made through the Stripe payment gateway, while PayPal payments are made through PayPal’s own payment gateway.

Both payment gateways use the latest in Strong Customer Authentication (SCA) technology.

In accordance with our Terms and Conditions and your Statutory Rights, you can cancel your payment if you no longer require the service.

You may however be charged an administration fee for doing so, which typically applies if the immigration advisor or visa services company you booked with has incurred time and expense working on your case.

For full details, see our Conditions of Use and Sale.

If you do wish to request a refund, you should complete the Refund Request form. We’ll then process your refund within 72 business hours and you can expect your funds back in your account shortly afterwards.

Questions about getting in touch

The best way to contact us is to use the contact form that’s visible on each page – this is the ‘(?) Help’ button.

Send us a short message and we’ll get right back to you, usually within 24 business hours.

If you’re on our mailing list, you can also reply to any email we send you and we’ll get right back to you.

You can find out how to make a complaint on this page.

We recommend you direct your complaint at the correct party for quick resolution, such as complaining about an immigration advisor directly to the regulator.

For complaints about Help with my visa! please fill in the complaint form and we’ll respond within the stated service standards with a response.

By all means you can apply for join Help with my visa! and we’ll start the vetting and onboarding process.

To get started, fill out this short form and we’ll be in touch with you to set up an introductory call.

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